FAQ's - Frequently asked questions!
Can I use a SIM card in a non GSM phone?
How do I know if my phone is unlocked?
How can I unlock my phone?
Can I use my credit card to refill my SIM card?
Does my SIM card ever expire?
How will I know how to use the services on my SIM card such as voicemail?
How do I set my phone up to use data services?
Will my Blackberry work with my SIM card?
What is a SIM card (SIM chip)?
What is a prepaid SIM card?
What are the prices for shipping and handling?
Will the SIM card work in my phone?
Can I use a SIM card in a non GSM phone?
Unfortunately no, but you can buy an unlocked world band - GSM phone in the "Phones" section of our site.
How do I know if my phone is unlocked?
You should assume that your cell phone is not unlocked unless you specifically purchased an unlocked phone.
How can I unlock my phone?
Most cellular carriers including T-Mobile and Cingular Wireless will unlock your phone for you if you have been a customer of theirs for at least 3 months. If your provider will not unlock your phone, there are services on eBay that will do it for you.
Can I use my credit card to refill my SIM card?
The answer is yes. You can refill you SIM card at thousands of locations in the USA, and most all of them will take a credit card. On-line or phone refills may be accepted. Check with the carrier.
Does my SIM card ever expire?
Yes, your account can expire, so you must use your SIM card once every 3 to 12 months to keep it active depending on which cellular provider you chose to go with. Please check the ordering page for your SIM card to get the exact time period. One way to keep your SIM card active is to simply place a call or send a text message using your SIM card.
How will I know how to use the services on my SIM card such as voicemail?
When you receive the SIM card, you will also receive detailed directions in English for all the functions and services that the SIM card account offers including voicemail, how to recharge your SIM card, how to check your credit, and more.
How do I set my phone up to use data services?
When you receive your sim, you can contact your carrier’s customer support line for assistance. Most of the time, they will be able to send the data settings directly to your phone so you do not have to input anything yourself.
Will my Blackberry work with my SIM card?
With any prepaid SIM card your Blackberry will only work for phone calls and SMS messages. The Blackberry email service will not work because access to the blackberry network is blocked by all cellular providers for prepaid SIM card accounts. Have you considered using a wi-fi capable phone. The T-mobile SDA, or the HTC Dash, or the Cingular 8525 are windows mobile devices with wi-fi. Connect to wi-fi and send and receive your email from open wi-fi hotspots on prepaid.
What is a SIM card (SIM chip)?
The SIM (Subscriber Identity Module) card, about the size of a postage stamp, has a small chip in it that contains all your account information for the cell phone company.
What is a prepaid SIM card?
A prepaid SIM card is a SIM card with a "pay as you go account". There are no contracts or monthly minimum usage. Simply add credits to your account, and credits are deducted as you use your phone.
What are the prices for shipping and handling?
We charge a flat rate for shipping and handling. All orders will be shipped within 24 to 48 hours of receiving your order. Orders placed on Saturday or Sunday will be shipped on the following Monday. After placing the selected SIM card in your shopping cart, a shipping rate calculator is available for determining exact shipping costs. Please Note: We will ship all next day orders placed after 1 pm EST on the next business day.
Will the SIM card work in my phone?
Your SIM card will work in any unlocked GSM world band phone or quad band phone. Please check with your phone manufacturer or cellular provider to make sure your phone is a world band or quad band phone.
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